Shipping policy

All the details about when and how your bars will get to you.

All orders of instock items for delivery to Canada & the U.S. are free with your order over $75 and will be shipped in 1-3 business days from your order date. If the processing time if longer than this, it will be indicated at the top bar of the website.

Pre-orders products will have specific shipping timelines posted in the description. Please ensure you refer to these when ordering.

We are happy to ship your orders within North America.

Approximate Delivery Times are as follows:

Canada: 3-10 business days 
United States: 7-10 business days 
International: 10 - 30 business days

Delivery Time estimates start after your order has shipped and do not include weekends or holidays.

Please note that we do not have anymore up to date info on there whereabouts of your parcel then what is provided on your tracking number.

All pre-orders will ship out in the timeframe indicated on product listing. If these timelines change, either to ship earlier or later - we will email you.

All regular line items ordered with pre-orders will ship at the same time.

That's an excellent question! One we get a lot actually. We use a strach based packing peanut. They're completly biodegradable. A few ideas for them:

-Flush them down the toiler

-Throw them in the sink, the next time your doing dishes

-Throw them in your gardeen, flowers love the starch!

What we don't suggest:

-Throwing them in the garabeg

-Needlessly using water to dissolve them

-Eating them - while they may be edible, they aren't produced in a food grade facility.

Returns and exchanges

We don't offer returns on non-defective items. Return shipping causes billions of pounds of landfill waste yearly. If you have questions before you purchase  email us at and we'll be happy to answer your questions.

We cannot guarantee that every ingredient will work for every person and due to the hygienic nature of our products, we are unable to accept any returns or exchanges, without exception. If an order arrives damaged, please take a photo as soon as possible and send in an email to


The how-to's

Glide the bar over wet hair, then massage in. For significant lather apply generously. Always store bars in a cool, dry place. 

We always suggest allowing your bar to fully dry out in between uses. Store your bar standing up and in a dish that allows for proper drainage. 

Yes, all our bars are vegan and contain no animal ingredients. We are also Leaping Bunny certified and never test our products on animals. 

We firmly believe in measuring this by bottles and not washes. Why? Because we all use different amounts of shampoo and conditioner. Each bar will replaces 2-3 regular sized bottles of packaged shampoo or conditioner.

All your bars are proudly and carefully handmade by our very own staff in Nackawic, New Brunswick, Canada.


Mostly a list of what we don't use and why. For more info on what we do use, check out our blog here.

Sulphates are used as a foaming agent in shampoos, facial cleansers, bath products, and household cleaners. It is not biodegradable and can be toxic to our water systems. 

Studies have determined most sulphates to be cancer-causing. Sodium laureth sulphate can be contaminated with ethylene oxide and 1,4-dioxane which harm the nervous system and interfere with human development. 

Sulphates are detrimental when used on the hair as it strips natural oils from the scalp and hair. Due to this, it can make hair dry and brittle. Also, if you have a sensitive scalp, sulphates can cause irritation leading to a red, dry, itchy scalp.

Parabens are a widely used preservative that is easily ingested by our skin, the body’s largest organ. It operates as an antifungal agent that can mimic estrogen and has been detected in human breast cancer tissues. It is estimated that women are exposed to 50mg of parabens per day. (Prefixes include methyl, ethyl, propyl, butyl, isobutyl)

Although parabens are main ingredients in many cosmetic products, they are very harmful to the body. Research has shown that due to the mimic of estrogen, it reduces the production of this crucial hormone in women. Not only does this increase the risk of breast cancer, but it also can cause girls to hit puberty earlier than they should. Parabens also put men at risk when used as it can lead to a low sperm count and even a higher risk of testicular cancer. Since parabens are easily absorbed through the skin, having them in hair products is detrimental to the scalp. Studies show that parabens can be found in both the urine and blood of healthy individuals who have used paraben-based products.

Fragrance is a catchall term that represents greater than 3000 chemicals used to manufacture this synthetic ingredient. Very few of these three thousand ingredients have been tested for toxicity and are therefore entirely unregulated. They are used in nearly every type of personal-care product. These chemicals are irritants that can trigger allergies, migraines, asthma symptoms and have been associated with cancer and neurotoxicity. 

This catchall term often includes phthalates which is an endocrine disruptor, leading to reproductive harm. Health Canada recently announced regulations banning six phthalates in children’s toys, but many are still widely used in cosmetics.


All the boring legal jargon below.

Upfront Cosmetics is not liable for any individual reaction to any particular ingredient. As always, test patch all products before thoroughly applying. Discontinue use if irritation occurs. Comments and feedback about product effectiveness are based on customer opinions and should not be substituted as medical advice.

Content on our website is provided for general information purposes and should not be considered medical advice. The products are not intended to diagnose, treat, cure or prevent any disease.

Click here for our Policies.

We will never share your information with anyone else.